51Q-QRIIcnL__SL500_AA300_Encyclopedia of digital government / Ari-Veikko Anttiroiko and Matti Malkia, editors: Ecuador’s Experience in e-Government by Santiago Reyes Mena http://www.gbv.de/dms/sub-hamburg/516668331.pdf, texto http://www.irma-international.org/viewtitle/11540/